Frequently Asked Questions
What kind of payment do you accept?
We accept: Visa, MasterCard, and American Express
When will I be charged for my order?
Your card will be charged when we process the order on our end. You will receive a notification via email.
Do you ship internationally?
For now we ship in the U.S. and to Canada.
How will my order be shipped?
Our preferred method of shipping is USPS Priority Mail. Occasionally we will ship via FedEx Ground.
After I order, when will it arrive?
All items will be shipped within 2-4 days. If for some reason your order is delayed, we will email you.
What about taxes?
We are located in Portland, Oregon, so no taxes on any order. Lucky you!
What if I don’t like what I ordered?
If you aren’t happy with the item you receive please let us know within 14 days, and we will be happy to exchange or refund your credit card. Just make sure the tags are still on and it is in good condition. Refunds will be made upon receiving the returned items.
Where do I ship my return?
Please return items to:
Elevation Trade
4224 SE 29th Ave.
Portland, OR 97202
Please email info@elevationtrade.com with questions.
How do I know what size is right for me?
All items are available in sizes S (2/4), M (6/8), L (10/12) and XL (14). Some items run smaller or larger, so be sure to read the description. And if your still not sure, feel free to drop us a note at info@elevationtrade.com
Are you Fair Trade Federation Members?
Yes, we are proud members of the Fair Trade Federation community. You can learn more about our values and dedication to the Fair Trade principals here.
What is Elevation Trade clothing made of?
We use 100% organic cotton for almost all of our products. Please read the product description for further information.
Do you need to take special care when washing an Elevation Trade garment?
The better you take care of an item, the longer it will last. Hand washing is best, but who has time for that? When we wash our own Elevation Trade items, we just throw them into the washer and dryer with the other laundry. We encourage you to do the same and enjoy a little free time.
Do you wholesale?
We do, please visit our wholesale page for more information.
Other questions?
Feel free to email us at info@elevationtrade.com
We accept: Visa, MasterCard, and American Express
When will I be charged for my order?
Your card will be charged when we process the order on our end. You will receive a notification via email.
Do you ship internationally?
For now we ship in the U.S. and to Canada.
How will my order be shipped?
Our preferred method of shipping is USPS Priority Mail. Occasionally we will ship via FedEx Ground.
After I order, when will it arrive?
All items will be shipped within 2-4 days. If for some reason your order is delayed, we will email you.
What about taxes?
We are located in Portland, Oregon, so no taxes on any order. Lucky you!
What if I don’t like what I ordered?
If you aren’t happy with the item you receive please let us know within 14 days, and we will be happy to exchange or refund your credit card. Just make sure the tags are still on and it is in good condition. Refunds will be made upon receiving the returned items.
Where do I ship my return?
Please return items to:
Elevation Trade
4224 SE 29th Ave.
Portland, OR 97202
Please email info@elevationtrade.com with questions.
How do I know what size is right for me?
All items are available in sizes S (2/4), M (6/8), L (10/12) and XL (14). Some items run smaller or larger, so be sure to read the description. And if your still not sure, feel free to drop us a note at info@elevationtrade.com
Are you Fair Trade Federation Members?
Yes, we are proud members of the Fair Trade Federation community. You can learn more about our values and dedication to the Fair Trade principals here.
What is Elevation Trade clothing made of?
We use 100% organic cotton for almost all of our products. Please read the product description for further information.
Do you need to take special care when washing an Elevation Trade garment?
The better you take care of an item, the longer it will last. Hand washing is best, but who has time for that? When we wash our own Elevation Trade items, we just throw them into the washer and dryer with the other laundry. We encourage you to do the same and enjoy a little free time.
Do you wholesale?
We do, please visit our wholesale page for more information.
Other questions?
Feel free to email us at info@elevationtrade.com
